Three’s UK network is down and it seems to be a wider issue than previously thought.
Although we are yet to receive full confirmation, it is believed that phones on the Three network up and down the UK lost signal for a considerable amount of time. That means customers could’t use neither mobile data nor voice.
According to tweets from customers, the service was unavailable since 11.30pm last night, Wednesday 16 October. Many have woken this morning to find that there is no signal whatsoever.
However, it is understood that some regions are starting to get signal back.
Three’s support Twitter account posted that the service is “intermittent”.
we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updates
— ThreeUKSupport (@ThreeUKSupport) October 17, 2019
The reason for the outage has not yet been revealed.
There is one way for affected Three customers to use their phones in the meantime: Wi-Fi calling.
If you have Wi-Fi calling enabled on your device and have a wireless signal nearby, you will be able to make voice calls. Data is still unavailable for them, but with Wi-Fi it obviously doesn’t matter.
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